Manager, Community Based (One to One program)

· Toronto, Ontario
Employment Type Full-Time
Minimum Experience Experienced
Compensation $55,000 to $60,000 Annual

Vision: BBBST builds thriving communities by empowering lives through mentorship.

Mission: We commit to improving the lives of Toronto youth by delivering the highest quality of volunteer-based mentoring programs.

This position is an intricate part of the greater Service Delivery team working closely with 4 other Program Managers to optimize agency effectiveness, innovation and program delivery.   This position must also maintain a caseload, providing match support, ensuring child safety and abiding by Big Brothers Big Sisters of Canada’s (BBBSC) National Standards. 

As mentioned above, Program Managers across the agency have caseload responsibilities however, these caseloads will be adjusted in accordance to the number of staff they director and programs they oversee/ All Program Managers will fulfill the following roles and responsibilities:

      • Participate in Team Meetings with the Director of Service Delivery
      • Conduct Monthly Team Meetings
      • Conduct Quality Control calls to clients, volunteers or stakeholders receiving service from their supported Team. This includes the School Liaison Feedback Survey
      • Leads CB 1:1 staff’s Quarterly Supervisions and Annual Performance Review
      • Participate in the all agency file peer audit twice a year
      • Support team members complete program yearly report
      • Support team members in developing their program budgets annually
      • Provide “best practice” guidance and support to staff in accordance to BBBST and National Standards.
      • Assist with the Interviewing and Short Listing of new Staff
      • Train and onboard new site based staff
      • Work with the Fundraising team to support corporate engagement initiatives that align with SB1:1 programming and other programs.
      • Lead current or future grants that support CB1:1 programming (i.e., Cohorts; Big Steps for Success).
      • Grow number of children served in the CB 1:1 program as outlined in the Strategic Plan
      • Be available to support their Team on a Daily basis, scheduling more time in the office or occasionally accompanying Team to program/meetings
      • Report on staff’s performance to SD Director.
      • Oversee the administration of all Scholarship opportunities while supporting staff, Parent/Guardians and Littles complete application process


Position Responsibilities

  1. Represent and advocate for community-based 1:1 programs, collaborating with other Program Managers and the Director of Service Delivery.


  1. Mentor and support the community-based 1:1 staff towards best practices and providing the highest quality of mentoring service delivered in GTA schools. Mentor and support a community-based placement student, coordinating their learning opportunities across CB programs.
  2. Manage a caseload of at least 40 children served in a Community-based 1:1 program.
  3. Meet all agency and BBBSC National CRM expectations; unify the use of CRM throughout the site-based teams.
  4. Prepare detailed written case notes in CRM for all monitoring task and assessments (when applicable); insure all electronic and physical files are upheld to National Standards.
  5. Collaborate with other Program Managers sharing knowledge and practices
  6. Work closely with the Manager of Enrollment to streamline the unique cohort of volunteers into the matching process as safely and efficiently as possible.
  7. Collaborate with referral partners to streamline and support the application process for child and youth in need.
  8. Ensure high-level proficiency in applying child safety standards, Strong from the Start training, risk management knowledge and match support procedures, which include the application of the Developmental Relationships and Developmental Asset framework to practice.
  9. Follow match support guidelines according to Big Brothers Big Sisters of Canada (“BBBSC) National Standards and BBBST Policies and Procedures as outlined for Community Based Programs.
  10. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of safety, match relationship development, positive child/youth development and volunteer satisfaction are fulfilled and in accordance with BBBSC National Standards and BBBST policies and procedures.
  11. Host BIGS 101, Big Fundamental and Little Fundamental trainings as required
  12. Evaluate program continuously with the support of Service Delivery Director
  13. When required, attend agency events, including but not limited to the Winter Party, Celebration of Friendship Picnic, Big Night Out, and others as requested
  14. Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto.
  15. Other duties as assigned by the Director of Service Delivery and/or a member of the Stewardship group

Job Qualifications 

  • Experience working with people of diverse socioeconomic/cultural backgrounds
  • Undergraduate degree in social services or relevant community college certification combined with at least 5 years experience working in social service particularly in the area of youth programming and development
  • Proven experience in team development and collaboration
  • Excellent interpersonal and conflict resolution skills
  • Assessment, enrollment and interview experience required
  • Strong organizational skills and a capacity to provide guidance and to motivate others
  • Ability to work flexible hours to meet demands of clients and staff being supported
  • First Aid and CPR training is an asset
  • Successful police clearance
  • Travel is required and the incumbent will use public transportation or his/her own vehicle to access various destinations across Toronto


Apply by: October 7, 2022


Annual Salary:  $55,000 to $60,000

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  • Location
    Toronto, Ontario
  • Employment Type
  • Minimum Experience
  • Compensation
    $55,000 to $60,000 Annual