Mentoring Program Specialist - Community Based

Service Delivery · Toronto, Ontario
Department Service Delivery
Employment Type Full-Time
Minimum Experience Experienced
Compensation 50,000 to 55,000/year

Mentoring Program Specialist


Main Objective: this position is responsible for providing match support in our Big Brothers Big Sisters Program to ensure child safety, positive impacts for children and youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  


Position Responsibilities


  1. Introduce new matches in a timely fashion, ensuring all parties understand commitment, roles, and agency policies
  2. Maintain a caseload of approximately 85 matches
  3. Abide by Big Brothers and Big Sisters of Canada National Standards as required, including following match support monitoring guidelines according to BBBSC National Standards as outlined for community based programs
  4. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible
  5. Ensure a positive and successful experience for all parties by assessing the needs of the match
  6. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
  7. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
  8. Promote match activities to support ongoing volunteer involvement through individualized recognition, annual Big-Little events, and fundraising events
  9. Facilitate pre-match training for volunteers, parent/guardians and clients
  10. Facilitate BIGS 101 (Information Sessions) as required
  11. Attend agency events, and be an ambassador for Big Brothers Big Sisters of Toronto as requested.
  12. Identify and promote re-engagement of volunteers
  13. Provide timely and comprehensive written documentation of all contact in the match management CRM database
  14. Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto
  15. Conduct intake and assessment interviews as required

Job Qualifications


  • A post-secondary diploma or degree in a related field (education, social or human services, child and youth work, family studies, etc.)
  • Three to five years experience working with children, youth and/or families
  • Interview and previous case management experience required
  • Excellent interpersonal and conflict resolution skills
  • Knowledge of community development/connections is an asset
  • Experience working in a culturally diverse setting
  • Proven experience in team development, and achieving high performance levels
  • Strong organizational skills and a capacity to multi task and to motivate others
  • Demonstrated proficiency with Microsoft office, including Word, Outlook, Excel and power point
  • Ability to work flexible hours including week nights and some weekends as required
  • This position requires in-office work as well as occasional travel to Toronto communities and neighborhoods to accommodate special circumstances faced by certain families
  • First Aid and CPR training are an asset
  • Successful Police Clearance and Vulnerable Sector Screening



 Salary:  $50,000 to $55,000/year


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  • Location
    Toronto, Ontario
  • Department
    Service Delivery
  • Employment Type
  • Minimum Experience
  • Compensation
    50,000 to 55,000/year